RETURN & REFUND POLICY

RETURN & REFUND POLICY

Last Updated: September 2026

At Vigorgn, we want customers to receive the products they ordered in satisfactory condition.

This policy explains the circumstances in which a return, replacement, or refund may be available.

1. RETURN ELIGIBILITY

Unless otherwise required by applicable law or expressly stated on the relevant product page, orders are generally not returnable solely because of a change of mind or personal preference.

Claims involving damaged, defective, or incorrectly supplied products are handled separately under the procedures below.

2. DAMAGED OR DEFECTIVE PRODUCTS

If an item arrives damaged or appears to have a manufacturing defect, please notify us within 7 calendar days from the date the carrier records the package as delivered.

Please send your request to:

service@vigorafiit.com

Your message should include:

• Order number
• Customer name
• Email used for the purchase
• Description of the problem
• Photographs of the product and packaging
• Video evidence if necessary

3. INCORRECT PRODUCTS

If you receive an item that does not correspond to your order, please contact us promptly.

Our team will review the order information and the product received.

Depending on the circumstances, an eligible customer may receive a replacement, refund, or another appropriate solution.

4. RETURN AUTHORIZATION

Please do not mail an item back before receiving instructions from our customer service team.

If a physical return is required, we will provide the appropriate return instructions after the request has been reviewed.

Items sent to an address that has not been authorized by our customer service team may not be processed.

5. RETURN SHIPPING

Where a return is required because of a verified product defect, damage, or fulfillment error, we will determine an appropriate shipping arrangement.

For any return that is permitted solely as a customer preference, the customer may be responsible for the applicable return shipping cost.

6. REFUNDS

If a refund is approved, it will normally be credited to the payment method originally used for the order.

After we initiate the refund, the actual posting time is controlled by the relevant payment provider or financial institution.

7. NON-ELIGIBLE REQUESTS

A return or refund may not be available where:

• The request is based solely on personal preference
• The applicable return period has expired
• The product has been damaged through misuse or improper handling
• Required information or evidence cannot reasonably be provided

These limitations do not affect rights that cannot legally be excluded under applicable law.

8. CONTACT

For return or refund assistance:

Vigorgn

Huai'an Xingqichen Technology Co., Ltd.

Email:
service@vigorafiit.com

Phone:
0517-85720086